StudySmile FAQ

Please check the answers for the following Frequently Asked Questions(FAQs).
Go toHow to Usefor more detail of each operation.



Account settings
Q. Is the member registration free?
Q. Will my membership ever expire?
Q. How can I update my account information?
Q. How can I delete my account?
Q. What kind of services can I get as a StudySmile member?
Q. What is the difference if I register with my facebook account or connect to my facebook account?
Find courses
Q. How much is to take a course?
Q. How can I find a course I want to take?
Q. What kind of course materials do you use for the course?
Q. Can I check difficulty or prerequisite of a course in advance?
Q. How much time do I need to complete one course?
Q. What is the course evaluation?
Apply courses
Q. How do I apply a course?
Q. When do I have to apply by?
Q. Can I apply several courses at once?
Q. Can I apply a list of people for one course at once?
Q. How many courses can I apply?
Q. How can I cancel the applied course?
Pay course fees
Q. How can I pay?
Q. When is the withdrawal for credit card payments?
Q. How can I update my registered credit card information?
Q. Is online registration of my credit card number secure for payment?
Q. Do you have any special offers or volume discounts?
Q. Can I get a receipt?
Study courses
Q. Which environments or browsers do you recommend?
Q. What is 'Access Key?'
Q. How can I start learning?
Q. I cannot see any videos.
Q. I cannot take an applied course paid through bank transfer.
Q. I have a question about my course content.
Q. Can I download the course text?
Q. Can I use course texts at our workshop or an event?
Q. How to cancel a course paid with monthly fee?
Provide courses
Q. What is 'Course provide'?
Q. How to provide courses?
Q. Do I get any support to provide courses?
Q. Can I request creating course text?
Q. What is the standard rule of release check?
Q. When is the course released if the request is approved?
Q. How do I update my released course?
Q. How do I close my released course?
Q. How do I get paid?